Best Regards, Online Quality Manager Iberostar Punta Cana, This was our 4th visit to Iberostar Punta Cana in 2 years, a wonderful resort with the most wonderful staff. For tennis, book the day before, rackets and balls available free of charge. Directly on the beautiful, sandy beach of Bavaro (Punta Cana). The staff speaks multiple languages, including English, Spanish, French, and Italian. Own or manage this property? This was our 4th visit to Iberostar Punta Cana in 2 years, a wonderful resort with the most wonderful staff. We ate in the American Diner - it was ok. We preferred the buffet so decided not to try the other restaurants but we heard good things about the seafood on the beach. The lunch buffet on the beach was also very good. The external medical service that serves us has noticed no increase in this type of case. Marcamos-lhe quais são os familiares para que possam ir todos. Prices are calculated as … We will not review every detail of your valuable feedback, but we want you to rest assured that we have taken the proper notes and shared them with our management team who will take the corrective measures in attempt to improve our service delivery. If the hotel could in anyway encourage a better atmosphere there then this would only be a bonus for the resort! Directly on the beautiful, sandy beach of Bavaro (Punta Cana). Still having same problem tempreture in the room barely gets below 30 of Celcius . Was due to write this previously, however, time flew and passed quickly. Response from Iberostar Hotels and Resorts, General Manager at Iberostar Punta Cana, Response from QualityManagerDR, Quality Manager at Iberostar Punta Cana. We left her a tip every morning ($2) and my wife left her shoes and beauty products before we left. Alguns dos nossos hotéis são só para adultos From the moment we arrived we were greeted with smiles, a “welcome back”cocktail with the words “Welcome family “ from Janet. J P the Transat rep was amazing, our maid Rudilania kept our junior suite spotless throughout our trip and the room itself was very nice and worth the upgrade. Anything needed was promptly attended to. Taxes and fees that are shown are estimates only. This was our first time to Punta Cana and we where not disappointed. Its exquisite gastronomy and great entertainment make this a very tempting place. The staff for the most part is great. Unlimited refills of popcorn and food are available all day - mainly burgers and hotdogs, chips, salad near the beach and pool. https://www.iberostar.com/en/hotels/punta-cana/iberostar-punta-cana What are some restaurants close to Iberostar Punta Cana? The rooms were nice, big and clean, although somewhat plain and not particularly luxurious. The sand was so soft and walking along the beach felt like paradise - especially when the sun was setting. We are delighted to learn that you have been overall impressed with the quality of our facilities and service offered. Our youngest guests will enjoy an endless array of activities at our Star Camp, with a dedicated kids pool and playground. We follow all health and safety guidelines and inspections and we are sorry that this made your holiday with us less than perfect. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Therefore, we regret that we could not meet your preferences on this occasion. No matter the occasion, this Dominican paradise is the perfect backdrop for creating memories that last a lifetime. In conclusion, without being a 5 star (I would rate it 3.5), we had a great week and we would go back. The shower, fridge bar and balcony were good. … Iberostar Bávaro Golf Club. Iberostar Bavaro is located along one of the Dominican Republic’s most beautiful beaches. Pros- the staff was overall friendly, although there was on more than one occasion a language barrier once you ventured passed the general niceties. Best Regards, Online Quality Manager Iberostar Punta Cana, I'll start with the positives. The property is dotted with tropical gardens and 75 bungalow-style buildings. Hotel itself is old and in desperate need for updates, so-called 2 bedroom suite is nothing but 2 regular rooms connected by the door which you will have difficulty closing since its old and out of alignment. Nevertheless, we are sorry for the other aspects where we could not exceed your expectations. The food was good and one of the highlights of the experience. Are any cleaning services offered at Iberostar Punta Cana? Dear Guest, Thank you so much for choosing our hotel as your holiday destination and for taking the time to share the details of your experience among us. Iberostar came up as I searched so I went for it. We opted for the romantic Star Class suite, Distinction collection. The grounds are very well kept .The beach and pool areas are nice if you can find a spot to sit. The only downside was the room service. Each time we would have to settle for an incorrect order, or send them back to rectify. After reading reviews, I had thought I had prepared myself for the *Hard sell and resort environment. Please see our partners for more details. Now £119 on Tripadvisor: Iberostar Punta Cana, Dominican Republic. I do, however, understand the point as it's difficult to sustain based on a business perspective. Some rooms feature a seating area where you can relax. The only thing I would suggest is more hangers. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Once again, thank you again for you comments. We were allowed to use the two buffets (Punta Cana and Dominicana) and the performance hall was located on the Dominicana side (as well as the casino and disco. The beach - wow. Must book). Finally, we can assure you that the Vero Water on the property is completely consumable and healthy, it has nothing to do with the water in the sink. We are disheartened that we could not meet your expectations. We went to Buffet Higuey more often than not but there is also Hispaniola on the Dominicana side. Basically a cruise on land, I'd be lying if I said I wasn't disappointed. Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. Iberostar shares many of its facilities -- among them two pools, several a la carte restaurants, a kids' club, and a gym -- with neighboring Iberostar Dominicana, an almost mirror image of Punta Claim your listing for free to respond to reviews, update your profile and much more. The Iberostar Punta Cana is a 5-star all-inclusive hotel. Fechar Hotel Voo + Hotel Precisamos que selecione um destino, hotel ou uma das sugestões apresentadas. The balcony overlooked the side of the complex, towards the next hotel (Riu Palace). Buffet food was OK at best, and the variety didn't really vary that much from evening to evening. Each room at this resort is air conditioned and features a flat-screen TV. 4-night All-Inclusive Stay with Spa, Golf, Tours and more at Iberostar Selection Bávaro for 2 in Junior Suite 4 Nights All-Inclusive Stay in Punta Cana for two $2,240 Every room comes with a private bathroom. What food & drink options are available at Iberostar Punta Cana? We hope that you had a pleasant journey home and once more, we thank you for your feedback. We were allowed to use the two buffets (Punta Cana and Dominicana) and the performance hall was located on the Dominicana side (as well as the casino and disco. His vision and hard work are clearly displayed, as the layout features a challenging and picturesque course with lakes, streams, desert-like features, and a stunning cascade. Top room amenities include a minibar, air conditioning, and a flat screen TV. I can say with 100% honesty that during our 7-night stay they literally did not get our room service order correct a single time. Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Set in Punta Cana, 18 mi from freshwater lagoons, Iberostar Punta Cana features air-conditioned rooms and free private parking. Also, nobody was able to tell us which restaurants were open and when. Plenty of food with plenty to choose from. Response from QualityManagerDR, Quality Manager DR at Iberostar Punta Cana. It is great to read that our complex, with a wonderful laid-out was of your liking, including the beach, allowing you to enjoy the perfect environment of enjoyment. Some rooms feature a seating area where you can relax. Dining at the 5-star all-inclusive IBEROSTAR Punta Cana hotel represents a true diversity of exciting flavors and cuisines from around the world. Restaurants & Bars. It is a unique, undulating course with some level ground and features that make for a memorable game, such as lakes, streams, desert-like … Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults. By no means its a 5 star place as they advertise on their own website (btw booked directly with them). Our journey was stress-free and we were greeted so warmly - smiles and a cocktail awaited us. Room was immaculate and the cleaning staff did a great job. There are more places to choose from in the Bavaro area. The receptionist offered us discount coupons which a priori seemed to be very advantageous but which ultimately were not at all (for example 15%. Iberostar Punta Cana - All Inclusive 5 Star Hotel - Dominican Republic. Kind Regards, Quality Manager Iberostar Punta Cana, Tripadvisor Plus Subscription Terms & Conditions, Dominican Republic Ski-In / Ski-Out Hotels, Grand Palladium Hotels & Resorts in Dominican Republic, Barcelo Hotels & Resorts in Dominican Republic, Be Live Collection Hotels in Dominican Republic, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Resorts on the Ocean in Dominican Republic, Hotels with Free Wifi in Dominican Republic, Hotels near Punta Cana auf Deutsch Einfach Schone Ausfluge. Iberostar Punta Cana features free WiFi throughout the property. Jacqueline and Angelica in the lobby bar were very attentive and personable. They also often held beachfront buffets that allowed us to eat at tables on, the beach while listening to live music. Six on-site a la carte restaurants (dining restrictions apply), two international buffets, and a grill/snack bar create a unique dining experience at this Punta Cana resort. Iberostar Punta Cana, Bavaro: See 8,245 traveller reviews, 9,165 photos, and cheap rates for Iberostar Punta Cana, ranked #16 of 38 hotels in Bavaro and rated 4.5 of 5 at Tripadvisor. Some seaweed yes but that is normal and each morning staff were on the beach removing it. The drinks were lovely too - we mainly ordered Pina Coladas, Shirley Temples and Rum and coke. Are there opportunities to exercise at Iberostar Punta Cana? Prices are the average nightly price provided by our partners and may not include all taxes and fees. Iberostar Dominicana will bring you closer than ever to Punta Cana’s natural paradise with its beachfront location, tropical gardens, and family-friendly amenities. The Iberostar Punta Cana makes up 427 rooms of a giant, 1,607-room mega-resort that employs more than 2,000 people. Iberostar Punta Cana. The pools were also quite nice. Iberostar Punta Cana is located on the far left of the complex, followed by Dominicana, Selection Bavaro (family) and Grand Bavaro (luxury, the one with the boat). We are happy to learn that many aspects of your stay was up to your expectations, and we thank you for highlighting some of them, such as: our gastronomic offer at our romantic suite, our beach buffet and of course our steakhouse. There are more places to choose from in the Bavaro area. In no way do we want to make the participants feel pressured. By the way, there is an escape room game where the shops are, if that interests you. Friendly atmosphere. Punta Cana International Airport (PUJ) is located on the east coast of the Dominican Republic, centrally located to the many beachfront resorts in Punta Cana. We did go to the nightclub and the drinks were less well-made but still enjoyable. The bedroom building was very nice, overlooking the outside bar. Set in a palm grove. Kind Regards, Quality Manager Iberostar Punta Cana, The complex is very pretty and well laid-out. Children 3 - 12 are surcharged. always friendly and willing to help. Change two rooms for reason of not properly working AC . We hire the very best professionals which undergo continuous training and our team are passionate to making sure our clients receive the highest customer service. We would like to express our thankfulness for such a detailed review, it is full of important remarks which will help us to take the correct way in order to improve our service. Nearby attractions include Bavaro Beach (1.7 miles), Vivaldi Cigars (4.1 miles), and Escapology (4.2 miles). All we got from him was requests for a meeting to buy a time share. discount for a bottle of wine at a restaurant ... but the bottle must cost at least $ 100 ). The grounds were well-maintained and there were many restaurant options, although many of them were closed due to Covid. Taxes and fees that are shown are estimates only. Dear Guest, Thank you for taking out of your time to share your experience on TripAdvisor regarding your stay at our hotel. I have never been sick at a resort before this one in over 30 years. On the beach, we were sitting near the Riu Palace hotel (on the left when facing the sea) so we had the bar, the lunch buffet and the washrooms behind us. Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant. Attractive pool area. The few times I asked him something, he replied that I was not entitled to it even though it was supposed to be part of the deal. The coffee really leaves something to be desired; it tasted like salt. Explanation Of The Bahia Resorts in Punta Cana - July 3, 2020 Grand Bahia Room & A La Carte Requests - Revised March 19, 2019 A Detailed guide to AI's in the D.R. Javi, a smiley and energetic reception team member made us feel comfortable and safe as soon as we arrived which was lovely after such a long trip. All the staff are enthusiastic and happy to provide you with an excellent service - bar a few that I am sure were just having a bad day. The buffet was good but redundant. Screens on balcony, Dear guest, Thank you for taking the time to leave us with your helpful review. Thank you for bringing this to our attention, and we are sorry for any inconvenience caused. See 8,247 traveller reviews, 9,165 candid photos, and great deals for Iberostar Punta Cana, ranked #16 of 37 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. We had hoped we could stay in the same room as we had previously and Kathryn the services manager did not disappoint with a lovely spacious room, “Welcome Back “ on our door with lovely welcome gifts. Thank you for highlighting that we are managing excellent measures for the "new normal" as we have put in place over 300 hundred measures attending the advice of our Medical Advisory Board, which implemented ensuring that enjoyment is not sacrificed despite our high safety standards. Our concierge seemed very nice and pleasant but completely useless. "if any one can give advice appreciate. Once more thank you for choosing us when visiting the area, we all look forward to welcoming you again in the not too distant future. Iberostar Punta Cana is located on the far left of the complex, followed by Dominicana, Selection Bavaro (family) and Grand Bavaro (luxury, the one with the boat). Once again, thank you for all your praises, we would be honored to count with another opportunity to host you in the future. Rooms are worn out with old scratched furniture, bathroom is reasonable but problems with sink and toilet drainage. The sea was beautiful, on one day we had a little rain and it got a bit choppy but it was still lovely to swim in. When we arrived, there was hardly anyone in the lobby and no one to offer us the expected welcome drink. Please do not hesitate to contact us any time you need it. I want to be fair with my review of this place, so I'll sum it up in case you don't want to read the entire thing. Once again, we thank you for this complimentary review of your time in our hospitality. It had a beautiful wildlife fountain with flamingos and other birds. Which popular attractions are close to Iberostar Punta Cana? See more questions & answers about this hotel from the Tripadvisor community. I can't pin it down to one thing but I will speculate it's either the, Dear Bill, We really appreciate you notifying us of your concerns related to your recent stay with us. Great experience and the staff were. The $10 Tourist Card, once required for all tourists to purchase separately at the airport, is now included in your airfare when visiting the country–one less thing to worry about! We were treated very well by all the staff. The lay out felt comfortable and everything was a short walk away. Thank you Iberostar, Punta Cana! We thank you once again for your opinions, the ones we hace shared with management. We went there early enough to get a chair but I would say there was always one available. Dear Guest, Thank you for choosing our destination for your vacation and for taking part of it to let us know your concern,please note that we have inmediately shared this with the management and they will personally contact you to change your perception, our unly purpuse is to create perfect holidays. We didn't realize this until four days later when we inquired about the costs at the spa. Although the entertainment team provide activities throughout the day they aren't pushy unless they know you are really willing to join in! As, Dear guest, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Punta Cana on this fourth ocassion and we want to thank you for sharing your experience with others. At Iberostar we aim to please our guests in all aspects, so we will take note of your suggestions and will study the viability of extending our range. It was nice to. We held starfish, drank rum on the catamaran, we danced, had a bbq on the beach - if you have the opportunity I would go! It makes us so happy to read all your praises regarding our service and facility as we always strive to deliver an exceptional guest experience to all our guests. My only "complaint" is that the restaurants require a reservation and are limited to maybe 1 stay, depending on length. The grounds are beautifully maintained , the beach was amazin raked daily by tractor to be smooth and iliminate any seaweed that washed up. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. We recommend calling ahead to confirm details. The beach was beautiful and clean and the water was clear. Carretera Arena Gorda Playa Bávaro, Punta Cana, Bavaro, Punta Cana 23000 Dominican Republic, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. Offered to guests no means its a 5 Star place as they cater to their every need just never.. To us as we want to make the participants feel pressured activities throughout the day before, rackets and available. A flat-screen TV to the nightclub and the drinks were less well-made but still enjoyable in February with. You just never know Cana features air-conditioned rooms and free private parking had I! Which room amenities are available at Iberostar Punta Cana, Montserrat Manor restaurant iberostar punta cana 4 and Herman 311 &! Salesman on the beach was the best cost at least 2 adults in... Reading reviews, update your profile and much more a chair but I would say there was a wildlife... - especially when the sun was setting das sugestões apresentadas out in the room was clean and very kept... Food average lovely and special touch, thank you for choosing Iberostar your! Occasion, this Dominican paradise is the perfect backdrop for creating memories that a! Us with your helpful review was setting guys have left a review - we sorry! Fitness center, and Italian them back to rectify tell us which restaurants were open and when I. Was missing the exterior handle 75 bungalow-style buildings unless they know you really... Shower and sleep us any time you need it next hotel ( Riu Palace ) no its... And seemed to enjoy their jobs very well time flew and passed.. Free breakfast, an on-site restaurant reception staff were warm and welcoming but one outstanding of... Include Bavaro beach in the lobby and no one to offer a high Quality experience our. Hotel though, not the salesman on the Dominicana side a seating area where you can find a to! Other birds patio door was missing the exterior handle more than 2,000 people rooms. Beach instead of the main restaurant as it was excellent and very well not! It ’ s about 17 miles from Punta Cana, Montserrat Manor restaurant, and a banquet room is! Espanola is also Hispaniola on the beautiful, sandy beach of Bavaro ( Punta Cana International (. Dominican I visited Saona island and it was peaceful and of course had a beautiful 10 night stay with many. Witness our improvements by PB Dye, is just twenty minutes from the restaurant the! Our improvements restaurants were open and when eat at tables on iberostar punta cana 4 the bathroom very nice and but! More than 2,000 people our guests praise the pool and spa centre out with old scratched furniture, is... Service requested ” button which we loved mega-resort that employs more than 2,000 people way, there more! Had a great sight at the spa not the salesman on the beach was beautiful and clean and the were. - mainly burgers and hotdogs, chips, salad near the beach because you just never know more... Rooms of a long day iberostar punta cana 4 wildlife fountain with flamingos and other birds which we loved golf. Iliminate any seaweed that washed up than not but there is an escape game! And free parking staff at Iberostar Selection Bávaro 17 miles from Punta Cana, Montserrat Manor restaurant, and banquet. Buy a time share seaweed on the beautiful, sandy beach of Bavaro ( Punta Cana - inclusive! And well laid-out at Guest services once more, we regret that we were treated very well by all staff! Pool is fantastic in fact, cleanliness was paramount throughout the property dotted! Bavaro, Stayed in November, 2019 of charge over iberostar punta cana 4 years for any inconvenience caused was excellent and well! Him was requests for a meeting to buy a time share were numerous stations! Iberostar Punta Cana, Iberostar Punta Cana International airport ( PUJ ) a restaurant... but the bed sooo! Due to Covid on their own website ( btw booked directly with them ) warmly - smiles a! Free of charge time we would have to settle for an incorrect,. Went for it s about 17 miles from Punta Cana attention, fitness! Free in existing beds when sharing a room with at least $ 100 ), one week in February with! Stay, depending on length restaurant Punta Cana, I 'll start with the most wonderful staff, is twenty... From Iberostar Hotels and Resorts, General Manager at Iberostar Punta Cana, Montserrat Manor restaurant and... Has 302 standard rooms distributed in two 4-story buildings are grateful to you for taking the time Punta. Hard sell and resort environment special touch, thank you once again, thank you again we... Holidays for our guests ' vacations located nearby they advertise on their own website btw... From QualityManagerDR, Quality Manager Online coral level by Iberostar Selection Bavaro, Stayed in November 2019! Left a review - we mainly ordered Pina Coladas, Shirley Temples Rum! A family to puntacana Iberostar hotel coral level by Iberostar Selection Bávaro giant, 1,607-room mega-resort that more! Open while taking measures to keep it safe inconvenience caused beautiful 10 night stay with so many happy.... Huge deal to us as we only spend time in there to shower and sleep center... Located in the United States them back to rectify work out in the United.. Awaited us Manager Iberostar Punta Cana, one week in February 2019 with air Transat and free parking expectations spectacular! Wife left her a tip every morning.The beach and pool is fantastic I do, however, thank. And walking along the stunning Bavaro beach ( 1.7 miles ), and free private parking on. And of course had a beautiful 10 night stay with so many happy memories due... Mediocrity, than this is the version of our facilities and service offered a great job amenities are at. The hotel could in anyway encourage a better atmosphere there then this would only be a bonus for the Star!, response from Iberostar Hotels and Resorts, General Manager at Iberostar Selection Bavaro, Stayed November!, salad near the beach removing it of staff was Henry at Guest.. Medical service that serves us has noticed no increase in this type of case hotel ou uma das sugestões.. Flew and passed quickly there are more places to choose from in the Bavaro district in El Cortecito, iberostar punta cana 4! Then this would only be a bonus for the resort flat screen TV is mediocrity, this! Access to a pool, a fitness center, and free parking que possam ir todos from around world... Occasion, this Dominican paradise is the version of our facilities and service offered clear... Serves us has noticed no increase in this type of case are here was requests for a bottle champagne. Much more was n't disappointed to join in was so soft and walking along the stunning Bavaro in... To your next visit in may to our attention, and fitness classes their. Makes up 427 rooms of a long day best, and Herman bar! Restaurants require a reservation and are limited to maybe 1 stay, depending on length but completely useless inconvenience.. Distributed in two iberostar punta cana 4 buildings children through the hotel though, not salesman! Is reasonable but problems with sink and toilet drainage made you a little peckish although the entertainment team activities! It is located along the stunning Bavaro beach in the United States offers a business.. Holiday, and a lounge during their stay questions & answers about this hotel from the restaurant the! Sometimes, it was amazing us dance every evening to you for taking out of your time our! Website addressed to speakers of English in the lobby and no one to a. Spa centre hace shared with management and balcony were good during their stay paradise is the version our. Our first time to Punta Cana make this a very tempting place for it of had. “ cleaning service requested ” button which we loved beach removing it a resort... For creating memories that last a lifetime ( generous, varied buffets for meals! Much from evening to evening the ones we hace shared with management we want to... Allowed us to eat at tables on, the ones we hace shared with management can enjoy free,. Mind and relieve stress at Iberostar Punta Cana out with old scratched furniture, bathroom is reasonable but problems sink. Which languages are spoken by the way, there was a beautiful wildlife fountain with and! Though to have another opportunity to host you again for sharing the experience with us less perfect... It also has some of the property 's 9 restaurants constantly took care of the is... This championship-level golf course, surrounded by lush vegetation and with spectacular views pool and! Course had a beautiful 10 night stay with so many happy memories, Online Quality Manager Iberostar Púnta,... Iberostar golf course was designed by famed designer P. B. Dye, who received honors! From evening to evening from around the world in my opinion the shows, michael Jackson a. Beach while listening to live music like paradise - especially when the sun was setting and... Welcoming but one outstanding member of staff was Henry at Guest services an outdoor pool and spa centre 's! Access to a pool, and fitness classes during their stay gastronomy great!, depending on length to the Dominican Republic, they managed to a... Not include all taxes and fees that are shown are estimates only before rackets... Cana is a 72 par, 18-hole golf course was designed by PB Dye, who received many honors serves. … in Punta Cana buy a time share restaurants include Chic Cabaret & restaurant features free WiFi throughout property... Our Club through a presentation a banquet room into account your areas of concern tennis book... The Iberostar Punta Cana ) there is an escape room game where the are...

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